Return Policy


Your satisfaction is very important to us.

We accept returns that your order within 7 days from the date of delivery. A pre-paid return shipping label will NOT be provided. Items must be properly packed. Additional boxes and packing material are not provided. After 30 days from the date a delivery, returns are eligible when covered by warranty. A 10% to 40% return processing fee is assessed on items damaged and/or not in original condition. Return processing fees are waived for defective items.


  • A do not pre-pay return shipping label.
  • If the reason for return is not a result of an error at sojoko.com, $5 flat shipping cost will be applied from your refund unless your item qualifies for a free return.
  • Items must be properly packed and good for you selected shipping company to send. Boxes and packing material are not provided.
  • After 30 days from the date a delivery, returns are eligible when covered by warranty.
     A 10% - 40% return processing fee is assessed on items that are damaged, decompressed from opened compression polybag and/or otherwise not in original condition.
  •  Return processing fees are waived for defective items. Please allow one week after the returned item has been received and inspected for the refund to be processed.

Important!  We do not accept returns. If you open and use any of products. It should be in original condition.

  • The refund may not be accepted in the following cases.
  • The item has been damaged by customer's fault
  • The item's value has been remarkably decreased due to customer's usage/consumption.
  • The item's value has been remarkably decreased due to the time-sensitive sale.
  • The item has been customized for a specific buyer.


Please e-mail info@kbeautymate.com for cancels or returns.


 

Cancellations

We understand situations may arise. If you decide to cancel, no fee is charged on orders that have not shipped. However, a return shipping fee is deducted from refunds on items that have been shipped. Orders are processed within 24 hours and are shipped no later than the next business day.


International Shipping

Import restrictions of the individual country are applicable for all internet purchase. Buyers are therefore responsible to ensure that the product can be lawfully imported to the destination country before placing any orders. The recipient of an international shipment shall bear all relevant charge incurred for international shipping unless otherwise specified. These will include but not be limited to the following: shipping fee, import, and customs duties. The amount payable may vary based on the product and item price. For further inquiries, please contact us.



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